jjoya9 Terms and Conditions

1 Introduction and Acceptance

jjoya9 is an online betting and mobile casino platform operated for users in Bangladesh. These terms and conditions ("Terms") govern the legal relationship between jjoya9 and registered users of its platform ("Members").

By creating an account on jjoya9 or using any feature of the platform, you confirm that:

• You have read and understood these terms in full.
• You agree to be bound by these terms.
• You are using this platform voluntarily and with full awareness.
• You will comply with all laws and regulations applicable in your jurisdiction.

These terms may change from time to time. Continuing to use the platform after any change means you accept the updated terms.

2 Eligibility and Age Limit

The following eligibility requirements apply to participate on the jjoya9 platform:

• Age: You must be at least 21 years old. Use of this platform by minors is strictly prohibited.
• Mental capacity: You must be capable of making decisions with full mental capacity.
• Personal account: You may only operate an account on your own behalf, not on behalf of others.

jjoya9 may at any time request a national ID card, passport or other valid document for age verification. Account activity may be restricted until verification is complete.

3 Account Registration and Security

Members can enjoy all platform features by creating an active account on jjoya9. The following applies to registration:

3.1 Account Information

• All information provided at registration must be accurate, complete and up to date.
• A person may operate only one account. Creating multiple accounts is prohibited.
• If any personal information changes, jjoya9 must be notified without delay.

3.2 Password and Security

• It is your responsibility to keep your account password confidential. Do not share it with anyone.
• If you suspect any unauthorised activity on your account, notify jjoya9 support immediately.
• You are responsible for all transactions carried out on your account.

3.3 Identity Verification (KYC)

jjoya9 carries out a Know Your Customer (KYC) process to verify members' identities when required. This process may involve requesting a national ID card, bank statement or other supporting documents. Failure to cooperate with the verification process may result in account suspension.

4 Deposit and Withdrawal Policy

jjoya9 supports popular payment methods in Bangladesh. All financial transactions are secured through SSL encryption.

4.1 Deposit Rules

• Minimum deposit: A minimum of ৳300 must be deposited for each payment method.
• Accepted methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds must come from your own account only. Deposits from third-party accounts are not accepted.
• jjoya9 may hold any suspicious transaction for investigation at any time.

4.2 Withdrawal Rules

• Minimum withdrawal: The minimum withdrawal amount is ৳800.
• Processing time: Approved withdrawals are generally completed within 1 hour.
• Account verification must be completed before submitting a withdrawal request.
• Applicable wagering requirements must be met before withdrawing bonus funds.
• The withdrawal method must match the deposit method used.

5 Bonus and Promotion Terms

jjoya9 offers various bonuses for new and existing members. The following general terms apply to all bonuses:

5.1 Welcome Bonus

• New members will receive a 150% bonus of up to ৳10,000 on their first deposit.
• Example: ৳1,000 deposit receives ৳1,500 bonus → total balance ৳2,500; ৳14,000 deposit receives up to ৳10,000 bonus → total balance ৳24,000.
• A minimum deposit of ৳300 is required to receive the welcome bonus.
• Each new account is eligible for the welcome bonus once only.

5.2 Wagering Requirements

• The wagering requirement for the welcome bonus is 10 times (10x).
• Wagering must be completed before withdrawing any winnings from the bonus.
• Some games may contribute at a different rate toward meeting the wagering requirement.

5.3 VIP Cashback

Members across jjoya9's four VIP tiers can enjoy weekly cashback:

• Bronze: Up to 0.4% weekly cashback
• Silver: Up to 0.8% weekly cashback
• Gold: Up to 1.1% weekly cashback
• Platinum: Up to 1.5% weekly cashback

VIP tier placement is based on a member's activity and participation.

6 Gaming Rules

jjoya9 offers a variety of games including slots, live casino, cricket betting, virtual sports and fishing games. The following general rules apply to all games:

6.1 Fair Play

• All game outcomes are determined by a verifiable Random Number Generator (RNG).
• Any attempt to manipulate game outcomes is prohibited.
• If a game is left incomplete due to a technical fault, jjoya9 will review the situation and make a decision.

6.2 Betting Limits

• Each game has a set minimum and maximum bet limit, which is displayed in the game interface.
• jjoya9 reserves the right to change betting limits at any time.

6.3 Sports Betting

• The odds published by jjoya9 apply to betting on cricket, football and other sports.
• If a match is cancelled or rescheduled, bets will be settled in accordance with the applicable rules.
• Participation in match-fixing or any form of dishonest activity is strictly prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on the jjoya9 platform:

• Money laundering or conducting transactions using illegal funds.
• Creating multiple accounts to collect bonuses.
• Using bots, scripts or other automated methods.
• Attempting to control game outcomes or hacking.
• Providing false or misleading information.
• Using another member's personal information without authorisation.
• Operating an account on behalf of a third party.
• Misconduct toward jjoya9 staff.

8 Account Suspension and Closure

jjoya9 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any provision of these terms.
• Suspicion of fraud or dishonest activity.
• Failure to complete identity verification or provision of false information.
• Direction from a court or regulatory authority.
• A member's voluntary request to close their account.

8.1 Self-Exclusion

To address gambling-related concerns, members may request that their account be suspended for a specified period. The jjoya9 support team is available around the clock to assist with this.

9 Limitation of Liability

jjoya9 is not liable for:

• A game being left incomplete due to loss of internet connection.
• Losses caused by faults in third-party software or hardware.
• Losses resulting from unauthorised use of an account.
• Service disruptions caused by unexpected technical issues.
• Financial losses resulting from a member's own decisions.

jjoya9 makes every effort to operate a safe and reliable platform, however it is not possible to guarantee uninterrupted service at all times.

10 Privacy & Data Protection

jjoya9 gives the highest priority to protecting members' personal information. Our platform uses SSL encryption, which keeps all your data secure.

Detailed information about the collection, use, and protection of personal data can be found on our Privacy Policy page. All personal information is:

• Used solely for the purpose of providing the service.
• Never sold to third parties.
• Not shared with third parties except where required by law.
• Can be deleted or corrected upon a member's request.

11 Changes to Terms

jjoya9 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continued use of the platform after updated terms are published will be taken to mean that you have accepted the new terms. You can always find the latest version on this page.

12 Contact & Dispute Resolution

If you have any questions or complaints about these terms, please contact the jjoya9 support team:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

Our support team will try to resolve your issue as quickly as possible. For disputes, a resolution will first be attempted through discussion.

To learn more about jjoya9's responsible gaming policy, visit our Responsible Gaming page.